Shipping within the US:
UPS Priority Mail Delivery (2-3 days)
Shipping Outside of the USA:
We recommend to using UPS for shipment due to delays with USPS
Under FOB Shipping Point, Luxelim is not liable for any damages or losses during shipping once payment has been made, and the order has been received by our local post office. Customs duties, tariffs and taxes are not included in the shipping rate or item price. Overseas buyers may be subject to such costs as determined by their local or foreign government and we are not responsible for these additional charges. Overseas buyers responsible for the shipment, please track and watch for the package when it is out for delivery. Luxelim is not responsible for abandoned and destroyed packages.
MAKING A RETURN:
How to Request a Return:
Email us at firstname.lastname@example.org with "Return Request” and your order number in the subject box. In the body of the email please include your:
Detailed reason for return
Additional images (optional)
At Luxelim we accept returns for US shipped orders only. We require that all return requests are submitted by midnight no later than three days of receiving your order. All returns must be shipped to Luxelim within three business days after approval for return. Luxelim takes no liability in the return of goods if lost or damaged. We recommend that shipping insurance be taken out on items costing $100 or more. Buyers are requested to pay for return shipping, and ensure that items are in unused, new, unwashed, and unworn condition with all original tags and accessories and boxes. Once we receive your return, our customer service team will inspect the order, and if granted will send an email notification of your refund. Two way shipping costs for return or exchange are not refundable.
Any item not in new condition, with an odor or perfume smell, will not be given a refund. At that point we will offer you the option of shipping the item back to you. Return shipping fees will apply.
Please give up to 48 hours for your financial institution to post your refund to your account knowing that some may not operate on the weekend.
International orders can’t be returned.
We do not currently accept price adjustments for previously bought items which are featured or included in a live promotion.
We Care about You and Your Child's Safety
Do not allow your child to sleep or play with items including pearls, and hair accessories due to possible choking hazards.