Due to the impact of COVID-19 and increased order volumes, orders may be delayed.
Shipping Outside of the US:
We recommend to using UPS for shipment due to delays with USPS
Under FOB Shipping Point, Luxelim is not liable for any damages or losses during shipping once payment has been made, and the order has been received by our local post office. Customs duties, tariffs and taxes are not included in the shipping rate or item price. Overseas buyers may be subject to such costs as determined by their local or foreign government and we are not responsible for these additional charges.
MAKING A RETURN:
How to Request a Return:
Email us at firstname.lastname@example.org with "Return Request” and your order number in the subject box. In the body of the email please include your:
Detailed reason for return
Additional images (optional)
At Luxelim we accept returns for US shipped orders only. We require that all return requests are submitted by midnight no later than three days of receiving your order. All returns must be shipped to Luxelim within three business days after approval for return. Luxelim takes no liability in the return of goods if lost or damaged. We recommend that shipping insurance be taken out on items costing $100 or more. Buyers are requested to pay for return shipping, and ensure that items are in unused, new, unwashed, and unworn condition with all original tags and accessories and boxes. Once we receive your return, our customer service team will inspect the order, and if granted will send an email notification of your refund. Two way shipping cost are not refundable.
Any item not in new condition will be not given a refund.
Please give up to 24 to 48 hours for your financial institution to post your refund to your account knowing that some may not operate on the weekend.
Please note: pre-orders, custom orders, personalized items cannot be canceled or returned.
*If you ordered regular item and pre-order item we will ship all together when pre-ordered item is ready.
International orders can’t be returned.
We do not currently accept price adjustments for previously bought items which are featured or included in a live promotion.